Help centre
If you can’t find what you’re looking for, the fastest way to reach us is via live chat below, where our team (and smart tools) can help you in real time.
Frequently asked questions
Product
Are your glass cups suitable for everyday use?
Yes. Our staying-in glassware is designed for daily use at home or in the office. They’re comfortable to hold, durable, and easy to clean, perfect for coffee, water, soft drinks, or your favourite evening drink.
Are Panary glass cups dishwasher safe?
Most of our glassware is dishwasher safe. We always recommend checking the product description for specific care guidance, but everything we stock is chosen with everyday practicality in mind
Do the cups retain heat or cold?
Some of our glass cups are designed to comfortably hold hot or cold drinks, making them ideal for coffee, iced drinks, or water throughout the day. For best comfort, always handle hot drinks with care.
Are the on the go cups leak proof?
Our travel cups and lid designs are made to reduce spills during busy days, commutes, and movement. While no cup is completely spill-proof if turned upside down, they’re built for real, everyday use.
Can I take the glass travel cups to the office or the gym?
Absolutely. Our on-the-go glassware is designed for people who are out and about whether that’s commuting, working, or training. Durable, practical, and easy to clean
Do you offer cups with lids, straws or non-slip grips?
Yes. We stock a range of glass cups with lids, straws, non-slip grips and other accessories making them perfect for staying hydrated throughout the day without slowing you down.
Support & Community
How long does delivery take?
Delivery times vary depending on your location and the product ordered. Full delivery details are shown at checkout, and you’ll receive tracking as soon as your order ships.
How much does the shipping cost?
Yes, we offer free shipping over £100. Shipping thresholds and options are shown clearly at checkout
Do you have a money back guarantee?
We offer 30-day free returns. If you’re not completely happy with your order, you can return it within 30 days for a refund or exchange.
How do I track my order?
Once your order is dispatched, you’ll receive a tracking link via email so you can follow it every step of the way. You can also track your orders here.
How do I get in contact with you?
You can reach us via live chat here or via email at hello@panaryglassware.com. We’re a small team, but we aim to respond quickly and personally to every enquiry within 48 hours.
What is a Panary Member?
Panary Member is our free membership. Members receive 10% off their next order, exclusive offers, early access to launches, and weekly inspiration focused on productivity, enjoyment, and everyday progress. You can sign up here.
Do you offer an affiliate or creator program?
Yes. We’re always open to working with creators who align with the Panary brand. Affiliates can earn commission by sharing products they genuinely use and enjoy. You can apply to become an affiliate here.
