Last updated: 5th January 2026
At Panary, we want you to feel confident ordering from us. If something isn’t quite right, here’s how returns and refunds work.
We offer a 30-day money back guarantee policy, which means you have 30 days from the date you receive your item to request a return and receive a refund if you're not satisfied with the product.
To be eligible for a return:
Items must be unused, and in the original condition
Items must be returned in original packaging
Proof of purchase is required
Once a return is approved, items must be sent to us within 7 days. After this period, the return will be automatically cancelled after 14 days of approval.
To request a return, please do so on your order within your account or contact us via:
If your return is approved, we’ll provide instructions on how and where to send your item.
Returns sent without prior approval will not be accepted.
Change-of-mind returns:
Customers are responsible for return shipping costs.
Damaged, faulty, or incorrect items:
We’ll cover return shipping costs and arrange a replacement or refund.
We recommend using a tracked service when returning items, as we can’t be responsible for returns lost in transit. Proof of postage may be required for change-of-mind returns.
Approved returns should be sent to:
Panary Glassware Limited,
22 Broughton Road,
Lodge,
Wrexham,
LL11 5NG
Please inspect your order upon delivery.
If your item arrives:
Damaged
Faulty
Incorrect
Contact us within 48 hours of delivery, including photos of:
The item
The packaging
This helps us resolve the issue quickly.
We cannot accept returns for:
Sale items
Gift cards
Custom or personalised items
If you’re unsure whether your item is eligible, please contact us before returning it.
We don’t offer direct exchanges.
The fastest way to receive a replacement is to:
Return the original item (once approved)
Place a new order separately
If your order is delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must:
Be unused
Be in original packaging
Include proof of purchase
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Once we receive and inspect your return, we’ll notify you of the outcome.
If approved:
Refunds are issued to the original payment method
Processing time: up to 14 business days
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed since approval, contact us via the Live Chat or hello@panaryglassware.com
